Thanks to some of our valued customers for the excellent customer feedback we’ve had recently!
ATi’s staff have been praised for their hard work, professionalism, proactive approach and technical knowledge….music to our ears!
Our company ethos has always been to offer first rate customer support and fast response times and we believe that our time-serviced, qualified technicians are the best in the industry….so it’s good to hear that our customers agree with this too!
United Utilities recently showed their appreciation following successful training sessions by ATi’s Technical Manager, Chris McTear. United Utilities had recently ordered 25 of our new Nephnet portable turbidity monitors, which will be used by various operators on their network distribution. As part of this package, Chris spent two days with the UU technical team training them on how to use the monitors and following this they sent an email thanking him for his hard work and dedication:
“Your professionalism and knowledge has shone through over the two sessions making the training light-hearted and easy to follow.”
Our Service, Repair and Installation Engineer Michael Newell, who was our 2012 Employee of the Year, recently worked closely with our customer DePuy Synthes on their detection systems. After bringing the monitor back to our lab at ATi, we were able to carry out testing. Shortly after, we arranged a visit to their site to re-install the monitor and to make a few minor alterations to ensure it was all working and performing well. DePuy were extremely happy with the fast response time and the service Michael had given them.
Following this, DePuy kindly sent us an email praising Michael:
“I would just like to commend Michael on his professionalism and proactive approach in supporting us with our detection systems.
“He is truly a credit to your company, risk assessments and method statements all done to a very good standard and sent well in advance of the visit. On the day he needed very little supervision and understood our needs for compliance and H&S. If only I could duplicate him!”
Following a recent training workshop with Severn Trent to demonstrate how their bespoke version of the Chlornet monitors chlorine in network, ATi received some excellent feedback. Our Technical Manager Chris McTear ran the training workshop for Severn Trent engineers, along with their main contractors, at our Saddleworth Headquarters and covered everything Severn Trent might need to know, including how to now incorporate the new Chlornets into their own datalogger, along with how to calibrate, service and maintain. The feedback from the workshop was very positive:
“Thanks for hosting us on Friday; it was very good to see the Chlornet’s progress and your commitment. We are a very happy customer!”
This feedback comes on the back of ATi recently receiving our second After-Sales Service award from the WRC’s Instrument User Group (IUG), thanks to our first rate customer support, fast response times, low maintenance costs and high quality efficient monitors. We always aim to provide our customers with a first-class service, which is why our Service Team are currently undergoing a refresher course on the specialist training by internationally renowned Gustav Kaser. All of our staff undergo this customer service training, as we strongly believe that each member of ATi are part of our customer service team and it is vital that we always go the extra mile.
Congratulations to both Michael and Chris and a big thank you to our valued customers for their positive feedback!