Thanks to some of our valued customers for the excellent customer feedback we’ve had recently!
ATi’s staff have been praised for their hard work, professionalism, proactive approach and technical knowledge….music to our ears!
Our company ethos has always been to offer first rate customer support and fast response times and we believe that our time-served, qualified technicians are the best in the industry….so it’s good to hear that our customers agree with this too!
CL2 Systems, who initially started out as a customer and contractor of ATi but have since become a partner, recently showed their appreciation following successful training sessions by ATi’s Technical Manager, Chris McTear. After initially ordering a DVU system, they are now further upgrading to a DVU with flow pacing controller. As part of this package, Chris spent two days with the technical team training them on how to use the monitors and following this they sent an email thanking him for his hard work and dedication:
“I have worked with Chris and ATi on numerous projects since 2012 and throughout this time Chris has consistently been very supportive as a supplier.
“His product knowledge is exceptional, while his diligence and understanding of our specific applications, along with his advise have always been first class. I have also received training from Chris for the ATi analysers, and his ability to convey information, and instil confidence in preparation for on-site tasks is very reassuring.
“For me and my company, having a supplier and a colleague such as Chris, with his proactive approach and willingness to make himself available to ensure his client has access to the support they need, is an absolute essential part of our customer support network and commitment to providing successful results for our mutual clients.”
ATi’s Technical Manager, Chris McTear, recently returned from a trip to Germany visiting Letzner, who are customers of our distributors Heyl Neomeris. Chris was contacted on Monday evening by Heyl Neomeris to arrange a site visit in Millipore, France, to assist with some issues involving a Q46H64 ozone monitor. This needed to happen on Thursday morning to allow time to ensure the ozone plant was operational by the Friday. The flight was swiftly booked and Chris was travelling to Frankfurt by Wednesday afternoon, where the Letzner engineers drove him to Millipore ready for Thursday morning. With Chris’s help and guidance, the Letzner engineer modified the pipe work and mounted the ATi back pressure plate. Chris ensured the unit was set up and calibrated so the system was working correctly, training the Letzner engineers at the same time. The end user then invited ATi and Letzner for lunch as a thank you for the excellent customer service. Chris then had a two and a half hour train ride back to the airport before his flight home. Following Chris’s trip Heyl Neomeris’s Director, Wifried Speuser, emailed ATi to thank us for our first class customer support:
“Many thanks for your helpful support and the preparation of the training manual for the Q46 ozone monitor. I know that it takes a lot of time to write it down in this professional structure, but it will be a very helpful document for customers during setting up and the maintenance of the monitor.
“I know, that you are very committed to quick and reliable communication for supporting us and our customers. This very kind of you, especially where we are not so experienced with ATI products”.
ATi prides itself on its first-rate, award winning customer service, offering fast response times, low maintenance costs and high quality efficient monitors. We always aim to provide our customers with a first-class service, which is why our Service Team regularly take part in a refresher course on the specialist training by internationally renowned Gustav Kaser. All of our staff undergo this customer service training, as we strongly believe that each member of ATi are part of our customer service team and it is vital that we always go the extra mile.