It’s been a hectic start to the new year for ATi and things are only set to get busier thanks to the exciting times ahead for us!
We would like to take this opportunity, albeit belated, to thank you all for your continued custom and support during 2017. It was a fantastic year for ATi, with a number of highlights! These include the ongoing success with our groundbreaking MetriNet water quality system into several UK water companies. The successful delivery of the MetriNet has been achieved through great collaboration with supply chain partners and has shown our innovative approach to business models as well as technology, which demonstrates our continued investment into our pioneering and innovative range of network monitors. We have invested and expanded our range of Fire and Gas Detectors and sales and profits saw a record growth, with sales, shipping and staff all seeing an increase.
ATi also celebrated the grand unveiling our new dedicated Service, Calibration and Repair Centre, this demonstrates our commitment to improvement even in areas that we already strong. It is a major investment into further improving our award-winning customer service. This new facility will ensure that during our period of expansion, our customer service remains top priority. In line with this commitment, we have further invested in the level of care we offer customers by introducing a new resource, the newly established After-Sales and Customer Service department. This new unit now manages all after-sales, including assistance with calibration and replacement sensor frequency, to strengthen and maintain our existing high standards of business and customer service.
As we begin 2018, we enter a new chapter with exciting developments to look forward to, particularly with our range of Network Monitors. We have invested heavily into the launch of our new product range, with the most up to date, groundbreaking technology. The NephNet and ChlorNet are continuing to fly off the shelves helping customers with pipeline flushing and chlorine decay studies. The MetriNet is set to be even more successful, thanks to its pioneering capabilities. Several large-scale deployments are already delivering value to our UK water companies and helping them on their journey towards smart water networks. We are pleased to announce that we are now active members of the SWAN forum, a world leading body in the smart water networks sector.
The success of our Intrinsically Safe Gas Detection Range, with AutoTest feature, into Europe has opened up new and exciting opportunities in industries other than the water industry. Over the next 12 months we will continue to expand our Fire and Gas business considerably, following the launch of our specific gas division, headed up by Head of Fire and Gas Detection, Mark Bastable. Watch this space for more of our new and innovative products!
ATi has doubled its business over the last 3 years and our aim is to consolidate our position whilst maintaining a 5-star service to customers. The last 12 months has been a fantastic year for us and our customers, with more products, more staff and more customers. We strive to be more than a company that just supplies instrumentation, but a company that changes the way customers view the supply of monitoring equipment. Close relationships with our customers; expert knowledge of the industry; commitment to leading the way in innovation; being proactive, responsive and reliable in giving customers what they want and need; high-quality equipment; and our award-winning customer service and support, are key to our success. A customer once described ATi as “part of the UK water industry not just a supplier”. It was a fantastic compliment and one we strive to live to at all times. 2018 will see us build on this, whilst working closely with our customers to continually ensure we are meeting their needs.
We would like to thank all our customers and staff for their support during 2017 and we look forward to all the new challenges the next year will bring. In the meantime, we wish you all good health, further prosperity and a very happy 2018!