As part of our ongoing commitment to customer training, the past month has seen ATi complete a record amount of training sessions for customers.
Throughout October and the first half of November, ATi hosted a number of training days for customers and distributors, covering a variety of applications for our range of monitors. These visits and workshops were a great opportunity for us to see some of you again and catch up!
‘Nocturnal’ NephNet Trainining
ATi’s UK Sales Manager, Tristen Preger, and Technical Manager, Chris McTear, completed their first ever ‘nocturnal’ NephNet training at United Utilities with the night leakage team.
After putting in a full shift in the office and out on site during the day, Tristen and Chris then made their way over to Eccles to train the 12 members of the night team on how to use the NephNet. This follows a decision by UU that NephNets should now be used whenever an engineer deals with any hydrants or valves. The night staff had never used the NephNet before and were at first unsure of how it could work without them manually testing turbidity. However the training on the maintenance, how the turbidity sensor worked and setting up the USB logger demonstrated the value of the NephNet. It can monitor continually and avoids the consistency errors that can sometimes be seen in manual tests. With the NephNet, the unit can be installed within minutes and left to monitor chosen areas of the network for up to 12 months, depending on optional battery packs.
The training started at 10pm and finished in the early hours of the morning – now that’s customer service for you!
Mammoth Training Schedule for United Utilities
Tristen began another month long training schedule at United Utilities last week, which will involve 147 members of United Utilities staff across the North West throughout November being trained to assist with reducing levels of complaints for discolouration. With lots of training sessions booked in, Tristen will soon become part of the furniture, so make sure you give him a wave if you see him!
Training for Process Plus
ATi have also visited Process Plus to provide training on the improved line of instruments for supply into Scotland and Scottish Water, including chlorine, ph, turbidity, dissolved oxygen. The training of all Process Plus staff took place at their new premises, training their internal and external sales team, with Tristen also demonstrating the new Q46, the new Auto Chem or Q-Blast. Process Plus have recently increased their sales team so it was a good opportunity to meet the new members, along with Scottish Water, and update everyone on ATi’s range of monitors.
Award Winning Customer Service
Our work with water companies, such as United Utilities, Severn Trent Water, Yorkshire Water and Thames Water, have demonstrated time and time again the value of training by improving customer knowledge, reducing maintenance costs and increasing the efficiency of the plants.
ATi prides itself on providing excellent customer service to all of our customers, offering first rate customer support and response times to any customer requirements.
With more exciting new technology currently being developed, NephNets and ChlorNets flying off the shelf, big installation projects taking place and new water quality frameworks with leading utilities companies, the next few months is set to continue this recent busy form!